Returns &
cancellation.

You can change your mind within 14 days and send it back. You do not have to give a reason, and you do not have to have anything wrong with it. South African law gives you 7 days for online orders. We give you 14.

The short version

• You have 14 days from the day you receive the parcel to tell us you are cancelling.
• Once you have told us, you have a further 14 days to send the goods back.
• We refund within 14 days of getting the goods back, or of you proving you sent them.
• You do not need a reason, and you do not need our permission.

How to cancel

Email info@gandv.co with your order number and say that you are cancelling. A clear statement is enough. You can use the form at the bottom of this page, but you do not have to.

Send it before the 14 days are up. The deadline is met by sending the message, not by us reading it.

Sending it back

• Send to: the returns address we email you when you tell us you are cancelling.
• Send within 14 days of telling us you are cancelling.
• Return postage: [ either 'You pay return postage' or 'We pay return postage' ]

Who pays return postage is stated here before you order, so it is never a surprise.

The refund

We refund the price of the goods plus the standard outbound delivery cost you originally paid. If you chose a faster or more expensive delivery than our standard option, we refund the standard amount rather than the premium.

The refund goes back to the same payment method you used, and it will not cost you anything. We can hold the refund until the goods arrive back with us, or until you show us proof of posting, whichever comes first.

The condition it comes back in

You are allowed to handle the garment the way you would in a shop: take it out, look at it, try it on. That never costs you anything.

What you are not doing is using it. If a garment comes back worn, washed, altered, smelling of smoke or perfume, or with the tags removed and clearly worn out of the house, we may reduce the refund by the amount of value lost. We will explain any deduction rather than simply making one.

Where the 14-day right does not apply

• Goods made to your specification or clearly personalised, such as an alteration or custom embroidery.
• Sealed goods that are not suitable for return on hygiene grounds once the seal is broken.
• Business purchases. The 14-day right protects consumers, not trade buyers.

Nothing on this list applies to an ordinary shirt or hoodie bought from stock. If you bought a standard piece, you can send it back.

If it is faulty, damaged or wrong

That is a different matter entirely and a stronger right. Under South Africa's Consumer Protection Act you have six months from delivery (longer if the law where you live gives you more), the 14-day clock does not apply, and you do not pay to send it back. Email us with a photograph and your order number and we will sort it out by repair, replacement or refund.

Model cancellation form

You are not obliged to use this. Copy it into an email if it helps.

To: GANDVGREATVALUE (Pty) Ltd, info@gandv.co
I hereby give notice that I withdraw from my contract of sale
for the following goods:
  Order number:
  Ordered on / received on:
  Items:
  Name:
  Address:
  Date:

Last updated: 31 October 2026.